How can I find answers to other questions?

If you are unable to find the answer to your questions here, you can contact us at the following email address: office@salveazaoinima.ro 

How do I report copyright infringement?

If you have found a copyright infringement on the www.salveazaoinima.ro platform, please send us an email with proof confirming it to this email address: secretariat@salveazaoinima.ro

Will I be able to contact my supporters throughout and after the campaign?

Each project will have its own page, where you can get access to a database of donors involved in the campaign. You can also write an email of gratitude, or a cover letter for future cooperation. Therefore, please enter your valid email address so that we and your project supporters have the opportunity to contact you.

How exactly will the platform promote www.salveazaoinima.ro project?

"Save a heart" Association promotes projects with the help of mass-media, social media and newslleter resources that it currently has. At the same time, we recommend using other promotion methods to ensure maximum popularity of your fundraising campaign.

Are the video materials absolutely necessary for the project?

Video materials always increase the chances of success of your project. We recommend that you produce an informative film that tells about your project. A convenient and interesting video material is a very good promotional tool.

Can a campaign run longer than 60 days?

It's possible. But the recommended duration of a campaign is two or at most three months. Thus, one can analyze how seriously and especially the amount required according to the invoices.

What other documents or documents are needed to take part in the project?

If certain additional documents or documents are required, you will be informed about this in advance.

Can I choose for myself who to donate the funds to?

The right to choose who will receive the donation always rests with the donor.

Who is responsible for implementing the project, according to the promises made to the beneficiary?

"Save a heart" Association is involved in the development of the project, in verifying the cause and following the Board of Directors meeting, the decision will be made if the cause is eligible and the promotion team will be available to promote the cause and raise funds on the www.salveazaoinima.ro

What are the fees charged and bank charges?

The fees and charges related to operations are as follows:

• 4% represent commissions: Netopia, Pay Pal and online transactions
• 3.8% represent:marketing and administration of the organization
• 2.2% emergency fund for very serious cases

Can I be sure of the safety of personal data on your website?

All personal data of www.salveazaoinima.ro donors are protected. You can be sure that no one will ever share your personal information with you.

Who directly provides assistance to the people featured on your site?

The "Save a heart" Association provides assistance about the condition of the presented patients only if the family provides us with the necessary information.

How can I make sure that the money I donate will reach its destination?

All payment orders relating to expenditure incurred are publicly available in the download payment order section of the www.salveazaoinima.ro website